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  • Effective Complaint Management : The Business Case for Customer Satisfaction
    Effective Complaint Management : The Business Case for Customer Satisfaction

    This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal.The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers.Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits.The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction.Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

    Price: 79.99 £ | Shipping*: 0.00 £
  • Satisfaction
    Satisfaction

    Satisfaction is an intense, introspective novel that explores the intimate thoughts, feelings and impressions of Mme Akli, a French woman living in Algeria in the late 1970s.Mme Akli is a possessive mother in conflict with her own sexuality in a country that feels alien to her.The acquiescence of Catherine Bousba, mother of her son’s best friend Bruce, will cause a turmoil of emotional events.Through a narrative charged with sensuality and repressed passion, we navigate Mme Akli’s complex and paradoxical feelings towards her own son, Catherine, Bruce and the Algerian landscape.The representation of a troubled motherhood that echoes the tumultuous political situation of Algeria at the time, opens the story to wider community issues.

    Price: 12.95 £ | Shipping*: 3.99 £
  • Dreadlocks Satisfaction
    Dreadlocks Satisfaction


    Price: 6.99 £ | Shipping*: 3.99 £
  • Leadership Assessment for Talent Development
    Leadership Assessment for Talent Development

    For professionals responsible for talent management and development, assessing competence and capability is crucial, especially in relation to recruiting the right leader.Yet talent professionals can also use leadership assessment as a positive and powerful talent development tool.Leadership Assessment for Talent Development goes beyond recruitment to position assessment as a central, strategic activity.It demonstrates how to apply a connected process that accelerates behavioural change areas and facilitates the engagement and enabling of in-house talent.This practical, forward-looking book uses authentic, engaging case studies to show how the principles of leadership assessment can work in practice.It is an essential companion for HR and talent professionals in any field who want to equip their company with the talent it needs to be fit for business success.

    Price: 34.99 £ | Shipping*: 0.00 £
  • How does satisfaction arise?

    Satisfaction arises when an individual's expectations or desires are met or exceeded in a particular situation. It can be influenced by various factors such as personal preferences, past experiences, and the perceived value of the outcome. When individuals feel that their needs and wants have been fulfilled, they are more likely to experience satisfaction. Additionally, positive emotions and a sense of accomplishment can also contribute to feelings of satisfaction.

  • Is satisfaction a feeling?

    Yes, satisfaction is a feeling. It is the emotional state of contentment and fulfillment that arises when a person's desires, needs, or expectations are met. This feeling of satisfaction can come from various sources such as achieving a goal, receiving recognition, or experiencing pleasure. Overall, satisfaction is a positive emotional response that contributes to a person's overall well-being and happiness.

  • Why is satisfaction important?

    Satisfaction is important because it reflects the level of contentment and fulfillment a person experiences in various aspects of their life, such as relationships, work, and personal goals. When individuals are satisfied, they are more likely to have a positive outlook, higher motivation, and improved overall well-being. Additionally, satisfaction can lead to increased productivity, better performance, and stronger relationships with others. Ultimately, satisfaction plays a crucial role in shaping one's quality of life and overall happiness.

  • What brings you satisfaction?

    I find satisfaction in helping others and making a positive impact in their lives. Whether it's through my work, volunteering, or simply being there for friends and family, knowing that I've made a difference brings me a deep sense of fulfillment. Additionally, achieving personal goals and seeing the results of my hard work also brings me satisfaction. Lastly, finding moments of joy and contentment in everyday experiences, such as spending time in nature or enjoying a good book, brings me a sense of peace and satisfaction.

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  • Reshaping Entrepreneurship Education With Strategy and Innovation
    Reshaping Entrepreneurship Education With Strategy and Innovation

    New small business owners are constantly pressured to play a major role in the economic growth of their respected nation.However, revitalizing how individuals think, research, teach, and implement performance strategies to improve the operations of these small businesses is critical to entrepreneurial success. Reshaping Entrepreneurship Education With Strategy and Innovation is an essential reference source that discusses strategies to overcome performance barriers as well as implementation of effective entrepreneurial processes based on a wide range of global issues.Featuring research on topics such as authentic leadership, business ethics, and social entrepreneurship, this book is ideally designed for entrepreneurs, business professionals, scholars, researchers, students, and practitioners seeking coverage on innovative performance operations of small businesses.

    Price: 175.00 £ | Shipping*: 0.00 £
  • Dynamism : The Values That Drive Innovation, Job Satisfaction, and Economic Growth
    Dynamism : The Values That Drive Innovation, Job Satisfaction, and Economic Growth

    Nobel Laureate Edmund Phelps and an international group of economists argue that economic health depends on the widespread presence of certain values, in particular individualism and self-expression. Nobel Laureate Edmund Phelps has long argued that the high level of innovation in the lead nations of the West was never a result of scientific discoveries plus entrepreneurship, as Schumpeter thought.Rather, modern values—particularly the individualism, vitalism, and self-expression prevailing among the people—fueled the dynamism needed for widespread, indigenous innovation.Yet finding links between nations’ values and their dynamism was a daunting task.Now, in Dynamism, Phelps and a trio of coauthors take it on. Phelps, Raicho Bojilov, Hian Teck Hoon, and Gylfi Zoega find evidence that differences in nations’ values matter—and quite a lot.It is no accident that the most innovative countries in the West were rich in values fueling dynamism.Nor is it an accident that economic dynamism in the United States, Britain, and France has suffered as state-centered and communitarian values have moved to the fore. The authors lay out their argument in three parts.In the first two, they extract from productivity data time series on indigenous innovation, then test the thesis on the link between values and innovation to find which values are positively and which are negatively linked.In the third part, they consider the effects of robots on innovation and wages, arguing that, even though many workers may be replaced rather than helped by robots, the long-term effects may be better than we have feared.Itself a significant display of creativity and innovation, Dynamism will stand as a key statement of the cultural preconditions for a healthy society and rewarding work.

    Price: 32.95 £ | Shipping*: 0.00 £
  • Management, Leadership and Entrepreneurship in Pharmacy
    Management, Leadership and Entrepreneurship in Pharmacy

    Management, Leadership and Entrepreneurship in Pharmacy provides the knowledge, skills and confidence to assume managerial and leadership roles throughout the pharmacy profession, and to unleash full entrepreneurial potential.It brings the principles of managerial sciences to the practice of pharmacy in diverse and modern day settings. The new book is split into four sections, the first focuses on the core concepts that apply to managers, leaders and entrepreneurs including emotional intelligence and conflict management. Section two summarises managerial competencies including traditional topics of inventory management and financial literacy, but also subjects such as workplace design and workflow management. Section three focuses on leadership competencies that transcend day-to-day managerial responsibilities such as leading change and addressing ‘wicked’ problems (such as sustainability). Section four focuses on innovation and entrepreneurship, exploring topics such as the psychology of innovation, business planning and networking. The book contains helpful, supportive examples and useful resources all designed to empower, support and motivate the next generation of managers, leaders and entrepreneurs in pharmacy.

    Price: 35.00 £ | Shipping*: 0.00 £
  • Leadership and Management Development
    Leadership and Management Development

    This much-needed book takes a critical and reflective approach to leadership and management development.The author team draw on their strong practitioner backgrounds to combine a thorough research base with a multitude of cases and examples.The reflective questions and problem-based scenarios that follow these case studies are used to encourage academic, practical and personal development and provide opportunities for formative and summative assessment. This title takes a broad view of leadership and management development, which encompasses all the activities and processes making up the organization's attempts to create an ongoing supply of appropriate leadership and management capacity, to enable it to achieve its objectives, to sustain and transform itself as necessary. A truly international range of cases are employed, as well as examples from the not-for-profit and commercial sectors and from organizations of all sizes, to provide a rounded picture of how management and leadership works across all sectors.A full range of pedagogical features are used both in the book and on the Online Resource Centre, to aid students' development.The wide range of academic references incorporates the latest research in the field, providing a platform for students to extend their learning. In addition to being suitable for a wide range of courses related to leadership and management development, this book has also been mapped against the latest CIPD elective standards in Leadership and Management Development and against the compulsory module entitled Leading, Managing and Developing People. Online Resource Centre: For Lecturers:PowerPoint Slides - 10 -15 slides per chapterArtwork from the bookSuggested answers to review and discussion questionsFor Students:Full audio podcasts with practitioners expanding on case studies in the book: Nando's, West Yorkshire Fire and Rescue Service, and a strategic health authoritySample exam questions with answersFlashcard glossaryMultiple choice questions with feedbackAnnotated web links arranged by topicFurther reading updates

    Price: 63.99 £ | Shipping*: 0.00 £
  • What is anal satisfaction?

    Anal satisfaction refers to the pleasurable sensations and feelings of fulfillment that can be experienced through anal stimulation. This can be achieved through various activities such as anal sex, anal play with toys, or other forms of anal stimulation. It is a highly individual experience and can vary greatly from person to person. Anal satisfaction can be achieved through physical pleasure, emotional connection, or a combination of both.

  • Can satisfaction foster hatred?

    Yes, satisfaction can foster hatred in certain situations. When one person feels satisfied with their position or success, they may become arrogant or dismissive of others who are less fortunate. This can lead to feelings of resentment and hatred from those who feel marginalized or overlooked. Additionally, if someone feels satisfied with their own beliefs or values, they may develop a sense of superiority and look down upon those who hold different beliefs, leading to animosity and hatred. Overall, satisfaction can sometimes breed contempt and fuel feelings of hatred towards others.

  • What does body satisfaction mean?

    Body satisfaction refers to feeling content and accepting of one's physical appearance and body shape. It involves having a positive body image and feeling comfortable in one's own skin. Body satisfaction is about appreciating and valuing one's body for its abilities and uniqueness, rather than focusing on perceived flaws or societal standards of beauty. It is an important aspect of overall well-being and self-esteem.

  • What grade is full satisfaction?

    Full satisfaction is typically considered an A grade. This grade indicates that all requirements have been met and the work is of exceptional quality. It signifies that the individual has exceeded expectations and demonstrated a deep understanding of the subject matter.

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